Presented by Sharon Jeffries and Everest
Have you experienced that feeling of dread when you need to have a conversation you really don’t want to have? This practical workshop focuses on building the skills necessary for engaging in difficult conversations.
You will learn the tools, strategies and techniques needed to be a successful communicator, confidently address negative behaviour, maintain effective relationships, and achieve positive outcomes.
This interactive workshop will explore:
Difficult conversations – what makes them difficult and how to recognise and overcome barriers to effective communication.
Impact on business – why not having these conversations can negatively impact staff performance and productivity, not to mention trust.
Emotional Intelligence – how to manage your emotions and responses before you attempt to manage others.
Active listening – become a truly active listener and why it’s important for communication success.
Eight top tips – before, during and after courageous conversations.
How to move forward after a difficult conversation, and ensure the lines of communication remain open.
Please do not park in Community Waikato’s staff parking area. There is a pay and display HCC carpark next door with limited parking available ($4 per day), a parking building round the corner in Knox Street ($6 per day) and a bus stop right outside the building.
Community: $ 140
Non-Community $280
Register now using the form below
If you have questions, please contact Sally on 07 282 0744 or sally@communitywaikato.org.nz